Connect and Heal - CNH Care
Website:
connectandheal.com
Job details:
We’re Hiring: Assistant Manager – Customer Support
📍 Location: Bangalore
🏢 Company: Connect and Heal
🕒 Experience: 5–8 Years
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join Connect and Heal and play a key role in scaling our customer support operations!
Company Description
Connect and Heal (CNH) is a leading employer-led healthcare platform in India, providing preventive care, outpatient services, and 24×7 health support for employees and their families. Over the last six years, CNH has served 400+ organizations and impacted 6 million lives through its innovative health solutions. Leveraging a robust network of 2,500+ doctors, 6,000+ hospitals, and 3,500+ diagnostics centers across 300+ cities, CNH ensures nationwide access to care. The platform integrates clinical expertise with technology to offer services such as preventive health checks, teleconsultations, chronic care management, and emergency assistance. CNH is committed to improving employee well-being while helping organizations streamline healthcare processes and optimize outcomes.
Role Description
The Assistant Manager Customer Support role is a full-time, on-site position located in Bengaluru South. Responsibilities include managing daily customer support operations, ensuring high levels of customer satisfaction, addressing inquiries and complaints, and coordinating technical or service-related support. The role also involves analyzing customer feedback to identify opportunities for process improvements, mentoring the support team, and collaborating with cross-functional teams to maintain service standards.
Responsibilities:
🔹 Manage day-to-day customer support operations (voice/chat/email)
🔹 Lead, mentor, and develop a team of Team Leads and Executives
🔹 Drive key metrics – CSAT, AHT, FCR, SLA adherence
🔹 Handle escalations and ensure timely resolution
🔹 Identify process gaps and drive continuous improvements
🔹 Collaborate with cross-functional teams for seamless service delivery
🔹 Implement automation and efficiency-driven initiatives
What We are looking for:
✔ 5–8 years of experience in customer support / contact center operations
✔ Proven experience managing Team Leads / large teams
✔ Strong understanding of support metrics and performance management
✔ Excellent stakeholder management and leadership skills
✔ Experience in healthcare / health-tech is a plus
Please share your updated resume to: riya.saha@connectandheal.com
Click on Apply to know more.