Assistant Manager - Customer Service Training (IFS)
Akasa Air
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
About the role
Akasa Air
Website:
akasaair.com
Job details:
- Conduct customer services training for all front-line staff; provide effective situational management trainings for better understanding and maintain a competitive advantage.
- Provide support to the Training Manager to conduct training needs analysis and for any other job assigned.
- Prepare and update the training modules continuously keeping in line with the Best-In-Class industry standards and future business goals/ objectives.
- Provide feedback for training & service enhancements. Recommend innovative methods of training, process improvement and cost efficiency without compromising on service standards.
- Conduct Trainee/line crew feedback in training based on the overall assessment and performance during the classroom/practical sessions and ensure the same is acknowledged by the respective person.
- Suggest additional training based on crew performance during training sessions.
- Maintain and update training records.
- Coach and mentor new Trainers and provide feedback.
- To ensure upholding of company image, quality policy and value systems at all times and remain up to date with all developments in the Service delivery design.
- Maintain a healthy work environment and ensure trainee & staff welfare at all times.
- Ensure strict adherence to company grooming and defined services/safety standards in training.
- Accountable for safeguarding, proper handling and stowage of all company's equipment and property
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