Plum
Website:
plumgoodness.com
Job details:
About Plum
“Chemistry, done with heart” is how best to describe Plum. Its award-winning skincare formulas delight Plumsters while delivering clinically proven results. Founded in 2014 by hands-on formulator and chemical engineer Shankar Prasad, Plum is one of India’s most admired new-age beauty & personal care brands. Its unique approach of bringing together high-potency actives with botanical and mineral ingredients has expanded beyond safe, effective skincare to successful haircare and body care ranges.
Beyond being a leading digital-first brand, Plum is now available at 25,000+ retail outlets across India and steadily expanding into international markets.
The Opportunity
We’re looking for someone to join our Warehouse Operations & Logistics team and take ownership of day-to-day warehouse operations and B2C logistics.
The role will be responsible for driving performance across our warehouse partners, logistics partners and OMS/TMS/WMS ecosystem, while continuously improving service levels, inventory accuracy, fulfilment speed and cost.
This is a hands-on role for someone who enjoys solving operational problems, working with data and ensuring that issues are anticipated and addressed before they impact the consumer.
You’ll also be the go-to person for projects and operational issues related to B2C fulfilment, working closely with multiple internal and external stakeholders.
What You’ll Own
Warehouse Operations & Performance
- Drive efficient warehouse operations and deliver against key PQCDSM and service-level metrics through structured daily and weekly reviews.
- Manage end-to-end warehouse operations, including commercials, processes and continuous improvement initiatives.
- Monitor warehouse performance across TAT, accuracy, productivity and service levels.
- Identify potential operational bottlenecks and proactively drive corrective actions.
- Work closely with Manufacturing, Procurement, Planning, Customer Service and other cross-functional teams to deliver warehouse objectives.
- Identify and implement opportunities to improve fulfilment operations and overall customer experience
Inventory Control & Hygiene
- Drive improvement across inventory accuracy, hygiene and ageing.
- Ensure process discipline across GRNs, cycle counts, TATs and wall-to-wall inventory counts.
- Monitor inventory discrepancies and drive root-cause analysis and corrective actions.
- Ensure adherence to Company SOPs, processes and controls across 3PL partners.
- Build a strong culture of inventory ownership and accountability
B2C Logistics & Fulfilment
- Own day-to-day performance of B2C logistics and delivery partners.
- Monitor and improve service levels, on-time delivery and fulfilment TATs.
- Work closely with Customer Service and D2C teams to resolve fulfilment and delivery-related issues.
- Partner with internal and external stakeholders to improve speed, cost and reliability of deliveries.
- Analyse delivery performance and proactively identify issues before they impact customers.
- Support onboarding and performance management of new logistics partners
Cost & Operational Efficiency
- Drive improvements across key metrics such as:
Cost per order, Delivery NPS, RTO, Returns, Damages, Late deliveries, Logistics lead time
- Conduct lead-time analysis across logistics partners and identify opportunities for improvement.
- Drive initiatives to reduce RTOs, damages and delivery failures.
- Identify opportunities to improve warehouse and logistics economics without compromising service levels
Systems, Analytics & Process Improvement
- Work extensively with OMS, TMS, WMS and ERP systems to manage and improve operational performance.
- Use data to identify gaps, conduct root-cause analysis and recommend corrective actions.
- Maintain and review operational MIS, dashboards and performance metrics.
- Drive process improvements across warehousing and B2C logistics.
- Work with system/vendor partners to resolve operational issues and improve workflows.
- Experience with Unicommerce would be particularly useful.
What We’re Looking For
- 2–4 years of experience in Warehousing, Logistics or Fulfilment Operations, preferably within a reputed consumer, D2C, e-commerce or retail organization.
- Hands-on experience managing B2C/D2C logistics and fulfilment.
- Familiarity with WMS, ERP and/or SAP-MM systems; experience with Unicommerce would be an added advantage.
- Strong analytical orientation and comfort working with MIS, Excel, dashboards and operational data.
- Ability to independently diagnose operational issues and drive them through to closure.
- Strong understanding of inventory controls and warehouse processes.
- High attention to detail with a strong execution orientation.
- Ability to manage 3PL, warehouse and logistics partners effectively.
- Strong cross-functional stakeholder management skills.
- Self-driven, hands-on and comfortable operating in a fast-moving environment
Why This Role Matters
For a digital-first consumer business, the customer experience doesn't end when an order is placed—it ends when the right product reaches the customer accurately, quickly and in the right condition.
As Plum continues to scale across D2C and e-commerce, our warehouse and logistics ecosystem needs to scale with the same speed and reliability.
This role will directly influence inventory accuracy, fulfilment speed, delivery experience, operational cost and customer satisfaction—making it an important part of building a more scalable and dependable supply chain for Plum
Location: Thane, Mumbai
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