Troovy
Website:
troovyfoods.com
Job details:
Assistant Manager - B2C Logistics and Last Mile Operations
Gurgaon | Work from Office
About the Role
Troovy is scaling rapidly across D2C, quick commerce, and marketplaces. We need someone to own last-mile operations end-to-end - carrier performance, RTO reduction, and SDD/NDD scale-up. Hands-on, high-ownership role.
What You'll Own
Carrier Management
- Own B2C courier partner relationships and performance
- Run weekly scorecards on TAT, first-attempt delivery %, RTO% and pickup SLA
- Lead rate negotiations and manage contract terms with partners.
- Maintain multi-carrier allocation across cost, speed, and serviceability
SDD / NDD Scaling
- Drive same-day and next-day delivery expansion across priority pincodes
- Identify carrier gaps and onboard the right partners by geography
RTO Reduction
- Own RTO % as a primary KPI with weekly tracking
- Manage NDR workflows - outreach, re-attempts, address correction
- Analyze and act on RTO root causes by carrier, pincode, and product type
Cost Management
- Track per-shipment cost by carrier, zone, and weight slab
- Dispute incorrect charges and eliminate avoidable billing
- Report logistics cost as % of GMV monthly with variance commentary
Visibility & Reporting
- Maintain a live carrier performance scorecard
- Manage real-time shipment exceptions
- Coordinate with 3PL/warehouse on dispatch SLA adherence
What We're Looking For
- 4–7 years in B2C logistics or last-mile ops at a D2C brand, courier company, or aggregator
- Direct carrier performance ownership at meaningful volume - not just vendor coordination
- Strong on data - Excel/Sheets, trackers, and dashboards
- Hands-on experience with NDR management and RTO reduction
- Working knowledge of B2C shipping economics - zonal pricing, volumetric weight, RTO cost structure
- Familiarity with Unicommerce is a plus
90 Day Success Markers
Carrier scorecard live. RTO trending down with a root-cause tracker. SDD/NDD pincode coverage mapped with a 6-month plan. Per-shipment cost benchmarked by carrier.
Click on Apply to know more.