- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
Required skills
- Six Sigma
- capacity planning
- client satisfaction
- communication skills
- financial planning
About the role
Mphasis
Website:
mphasis.com
Job details:
Role – Assistant Operations Manager
Role & Responsibilities
- Excellent communication skills along with knowledge on Insurance domain.
- Any Bachelor’s degree or equivalent - 15 years of education is a must.
- Head count planning, Staff selection and appointment with appropriate functional and technical skills
- Revenue & financial planning and projecting skills with senior management team
- Experience around client management with project and transition management skills
- Conceptualizing, developing and delivering training & development initiatives for improved productivity, building capability and enhancement of the process.
- Establishing customer-service standards, production and quality; contributing information and analysis to organizational strategic plans and reviews.
- Ability to determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
- Maintains and improves operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing quality assurance programs and process improvements.
- Accomplishes human resource objectives by recruiting, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meets financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains professional knowledge by tracking emerging trends in operations management; benchmarking state-of-the-art practices.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Communicating with clients and being a focal point of dissemination of information from clients to team and vice versa.
- Decision making on any matters relating to improving revenue generation & client satisfaction.
- Knowledge on Six Sigma tools and guidelines would be an added advantage.
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