EXL
Website:
exlservice.com
Job details:
Key Responsibilities 1. People Management- Lead, motivate, and support a team of associates to achieve performance targets.
- Conduct regular 1:1s, feedback sessions, and performance discussions.
- Drive employee engagement and foster a positive team culture.
- Identify training needs and coordinate upskilling initiatives.
- Manage leaves, roster alignment, and team discipline as per company policies.
- Operational Delivery- Oversee daily operations to ensure smooth workflow and target achievement.
- Monitor key KPIs such as quality, productivity, efficiency, and SLA adherence.
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