WNS
Website:
wns.com
Job details:
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
'1. Knowledge of accounting payable, invoice processing, vendor master team handling experience has worked on SAP / COupa before
- Highlights exceptions to the SLAs or any other performance metrics like Ageing Open items, Accuracy of task
- Identify the process improvement areas and get it aligned with client
- First level of escalation - Good communication skills Verbal and written
- SAP knowledge preferred5.Knowledge of Excel and Powerpoints
- Exposure leading a team'1. Has process improvement acumen'
- Knows the counterparts at client side and maintains a supportive and professional relationship with them
- Maintains a communication channel to report regular issues and highlight the exceptions 'Prior Transition experience is preferred'
- Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly
- responds to any changes, alterations, customer requests and escalates as required
- Solution oriented, effective communication with customers on issues raised, findings and proposed resolution.
- Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues''1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.
- Prioritizes tasks and works towards completing them
- Seeks support either on own initative or by escalating to ensure completion of tasks''1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
- Establishes a clear understanding on the larger goals that both parties need to contribute to
- In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences
- Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.''
- Is able to solve routine problems in own area of work by identifying the apparent causes
- Defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause,
- Gathers information, trends, and analyses cause-effect relationships for anomalies, errors and aberrations in output
- Proposes, coordinates and drives implementation of process improvements along with the transformation team.''
- Participates actively in team meetings; articulates thoughts clearly
- Listens with attention and builds own understanding
- Anticipates areas where support or influence will be required
- Is able to influence using data, facts as well as different viewpoint'
Qualifications
Mcom / MBA
Additional Information
Should be ok to work in night shifts - (9pm -6am)
SAP /Coupa Preferred
Immediate Joiners Preferred
Candidates from Pune preferred
Click on Apply to know more.
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