Live Connections
Website:
liveconnections.in
Job details:
Greetings From Live Connections
Job Title Assistant Manager – Voice process experience from a BPO (Male/Female)
Salary –5Lpa to 6.5Lpa
Location Hyderabad Working Hours 6 days per week (1 Rotational Off)
Minimum Qualifications • Graduates with 4 +years of experience in handling teams
.• Experience in any –domestic BPO as a process Assistant manager.
• Ability to understand metrics of inbound.
• Excellent Oral and Written Communication Skills and Interpersonal Skills.
• Positive attitude.
• Leadership qualities.
• Handled large teams.
• Should be flexible
• Currently should be working on inbound voice process. Main Responsibilities
• Design and deploy local procedures and operations to enable the fluid and clear deliveries
. • Own process and manpower.
• Formulate break through strategies for Operational Excellence.
• Bring best practices of industry to the table.
• Manage people and performance by matrices
. • Train, develop and deploy Team Leaders.
• Report and improve on performance levels of all team members, using a coaching enabling style at all times.
• Schedule staff in line with expected call volumes/expected manning.
• Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting
• To meet the customer service standards, remaining courteous, professional and polite at all times.
• Attrition control. • Update customer information accurately on computerized/intranet.
• Complete control over team.
• Liaise with organizational departments within the organization.
• Contribute to the overall achievement of the Process levels by achieving agreed personal/SLA targets.
• Be a constructive and positive communicator at all times and all levels.
• Provide clear, concise and accurate information in response to enquiries.
• Be familiar with and comply with the customer service and administration policies and procedures.
• Apply statistical procedure to analyze data.
• Strong understanding of the technology in application to facilitate business.
• Conscious towards quality and compliance.
• Ability to manage manpower status and team activities within budget.
• Design and implement Rewards and Recognition programs.
• A leader in MIS.
Apply on Varalakshmi.Y@livecjobs.com
7995831110
Click on Apply to know more.