Radisson Hotel Group
Website:
radissonhotels.com
Job details:
Company Description Radisson Hotel Mumbai Andheri MIDC is located in the heart of Andheri’s business district, offering a relaxing stay in the Andheri East suburb of Mumbai. The hotel is conveniently situated minutes from Chhatrapati Shivaji International Airport (BOM) and Andheri Railway Station, making it ideal for business travelers and guests exploring local attractions such as Juhu Beach. Known for its signature Yes I Can! service, the property provides modern amenities including free Wi‑Fi, an outdoor pool, a spa, and a 24‑hour fitness center with state‑of‑the‑art equipment. Guests can enjoy on‑site dining options or in‑room meals delivered to contemporary guest rooms, creating a comfortable and convenient experience. The hotel emphasizes high service standards and a welcoming environment for discerning travelers.
Role Description The Assistant Manager – Learning & Development is a full-time, on-site role based at Radisson Hotel Mumbai Andheri MIDC in the Mumbai Metropolitan Region. This position is responsible for designing, delivering, and evaluating training programs that enhance guest service, operational excellence, and adherence to brand standards across departments. Day-to-day tasks include conducting needs assessments, developing training materials and modules, facilitating classroom and on-the-job training, and coordinating onboarding programs for new team members. The role also involves maintaining training records, monitoring performance improvements, and collaborating with department heads to ensure learning initiatives align with business goals and brand requirements. The Assistant Manager – Learning & Development supports a culture of continuous improvement by promoting professional development, coaching team members, and implementing feedback from internal audits and guest satisfaction metrics.
Qualifications
- Strong training design and delivery skills, including experience developing curricula, training materials, and structured learning programs.
- Skills in facilitation, coaching, and mentoring to support staff development and performance improvement.
- Ability to conduct training needs analysis, evaluate learning outcomes, and use data to refine programs.
- Excellent communication and interpersonal skills for collaborating with cross-functional teams and engaging diverse learners.
- Organizational and time-management skills to handle multiple training initiatives and maintain accurate training records.
- Proficiency with MS Office and basic learning technologies (e.g., presentation tools, online learning platforms).
- Experience in hospitality or service-driven environments, preferably in hotels or related sectors.
- Bachelor’s degree in Human Resources, Hospitality Management, Business, Education, or a related field; relevant certifications in training or L&D are an advantage.
- Ability to work on-site in the Mumbai Metropolitan Region and align with Radisson’s Yes I Can! service philosophy.
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