Website:
vedalifespaces.in
Job details:
Company Description Veda Life Spaces is focused on developing premium, design-ready villa plots, with an upcoming flagship project in Alibaug. The organization is committed to creating high-quality living spaces that blend thoughtful design with comfort and convenience. With a strong emphasis on premium experiences, Veda Life Spaces aims to serve discerning buyers seeking well-planned residential plots. The company offers opportunities for professionals to contribute to a growing real estate brand with ambitious development plans.
Role Description The Assistant Manager – CRM is a full-time, on-site role based in Mumbai. This role is responsible for managing customer relationships throughout the sales and post-sales lifecycle, ensuring timely responses, accurate information, and a positive customer experience. Day-to-day tasks include maintaining and updating CRM systems, tracking inquiries and leads, coordinating with sales and marketing teams, and preparing regular reports on customer interactions and conversions. The Assistant Manager – CRM will handle customer follow-ups, support resolution of issues, and assist in organizing customer events or site visits related to villa plot projects. The role also involves contributing to process improvements to enhance customer satisfaction and retention.
Qualifications
- Strong customer relationship management skills, with the ability to handle inquiries, follow-ups, and issue resolution professionally.
- Proficiency in CRM software and basic data management, including maintaining accurate records and generating reports.
- Good communication and interpersonal skills, with the ability to collaborate effectively with sales, marketing, and operations teams.
- Organizational and time-management abilities to handle multiple customer interactions and tasks efficiently.
- Prior experience in real estate, hospitality, or customer-facing roles is preferred.
- Comfort working on-site in Mumbai and engaging with customers and stakeholders in person.
- Bachelor’s degree in business, marketing, commerce, or a related field is beneficial.
- Basic proficiency in office productivity tools (e.g., MS Excel, Word, PowerPoint) and willingness to learn new systems.
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