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Assistant Housekeeping Manager
Brand: Centro Hotels, SARC Hospitality
Location: Pune, India
Department: Housekeeping
Reports to: Housekeeping Manager / Operations Manager
Role Type: Full-time
About Centro
Centro is a new-age boutique hotel by SARC Hospitality, built around thoughtful design, heartfelt service, hygiene, guest comfort, and continuous improvement. Our vision is to become the #1 hotel choice in Tier 2 cities in India by setting new standards in hospitality through operational excellence, guest-centricity, innovation, and team empowerment.
Role Summary
The Assistant Housekeeping Manager will support the Housekeeping Manager in maintaining the highest standards of cleanliness, hygiene, room readiness, guest comfort, and team performance across the hotel. This role is critical to delivering Centro’s core promise of exceptional bed and bath experiences, impeccable attention to detail, and consistent guest satisfaction.
The ideal candidate should be hands-on, detail-oriented, people-focused, and capable of leading the housekeeping team with discipline, empathy, and ownership. They should ensure that every room, public area, back-of-house space, linen item, and guest touchpoint reflects Centro’s standards of excellence.
Key Responsibilities1. Room Cleanliness & Guest Experience
- Ensure all guest rooms are cleaned, inspected, and released as per Centro standards.
- Maintain high standards for bed-making, bathroom cleaning, dusting, amenities placement, fragrance, lighting, and room presentation.
- Ensure that the bed and bath experience feels premium, fresh, and guest-ready at all times.
- Personally inspect rooms, especially VIP rooms, long-stay rooms, check-in rooms, and rooms with past complaints.
- Identify and resolve cleanliness issues before the guest notices them.
- Coordinate with Front Office to ensure timely room readiness and smooth check-ins.
- Handle guest requests related to housekeeping with urgency, warmth, and professionalism.
2. Public Area & Back-of-House Maintenance
- Supervise cleanliness of corridors, lobby, staircases, elevators, washrooms, staff areas, storage rooms, and service areas.
- Ensure public areas are cleaned regularly and remain guest-ready throughout the day.
- Monitor high-touch points and ensure hygiene protocols are followed.
- Ensure back-of-house areas are organized, safe, and presentable.
3. Team Supervision & Training
- Allocate daily duties to room attendants, public area attendants, laundry staff, and support staff.
- Conduct daily briefings and communicate occupancy, VIP arrivals, special requests, and focus areas.
- Train team members on cleaning procedures, grooming, guest interaction, safety, chemical usage, and equipment handling.
- Build a culture of ownership, respect, continuous improvement, and professional growth.
- Support new staff onboarding and skill development.
- Monitor attendance, punctuality, grooming, productivity, and discipline of the housekeeping team.
4. Quality Control & Inspections
- Conduct regular room inspections using standard checklists.
- Track recurring issues and take corrective action.
- Ensure all housekeeping SOPs are followed consistently.
- Maintain records of room status, lost and found, maintenance issues, linen movement, minibar/amenity usage if applicable, and guest requests.
- Create and maintain daily, weekly, and monthly cleaning schedules.
5. Linen, Laundry & Inventory Management
- Monitor linen quality, par stock, circulation, damages, stains, and shortages.
- Coordinate with laundry vendors or in-house laundry team to ensure timely availability of clean linen.
- Maintain inventory of guest supplies, cleaning chemicals, equipment, uniforms, and housekeeping materials.
- Prevent wastage, pilferage, misuse, and overconsumption.
- Raise purchase requirements in advance and maintain minimum stock levels.
6. Maintenance Coordination
- Identify and report maintenance issues in guest rooms and public areas.
- Follow up with Engineering/Maintenance until issues are resolved.
- Ensure rooms are not released unless they meet cleanliness and functionality standards.
- Track repeated room defects and escalate unresolved issues.
7. Guest Feedback & Complaint Handling
- Respond promptly to guest complaints related to cleanliness, laundry, room comfort, or housekeeping service.
- Investigate root causes and take preventive action.
- Share feedback with the team for learning and improvement.
- Aim to convert complaints into positive guest experiences through speed, empathy, and accountability.
8. Safety, Hygiene & Compliance
- Ensure safe use and storage of cleaning chemicals and equipment.
- Maintain hygiene standards in line with hotel requirements.
- Ensure staff follow safety protocols while handling wet floors, chemicals, ladders, electrical equipment, and heavy linen.
- Monitor pest control, deep cleaning, and sanitation schedules.
- Ensure lost and found procedures are followed honestly and transparently.
9. Operational Excellence & Continuous Improvement
- Identify ways to improve cleaning efficiency, reduce turnaround time, minimize wastage, and enhance guest experience.
- Suggest improvements in housekeeping processes, layouts, checklists, and training systems.
- Support Centro’s culture of relentless evolution by continuously raising standards.
- Use guest feedback, team feedback, and inspection data to improve operations.
Key Performance Indicators
- Room cleanliness scores
- Guest feedback and online review mentions related to housekeeping
- Room readiness and turnaround time
- Number of guest complaints related to cleanliness or amenities
- Linen loss, damage, and inventory control
- Team attendance, grooming, discipline, and productivity
- Completion of deep cleaning schedules
- Maintenance issue reporting and closure rate
- SOP compliance during inspections
Required Qualifications & Experience
- Diploma or degree in Hotel Management preferred.
- 3–5 years of housekeeping experience in a hotel, boutique hotel, serviced apartment, or premium hospitality environment.
- Minimum 1–2 years of supervisory experience preferred.
- Strong knowledge of room cleaning, bathroom hygiene, linen management, chemical usage, and guest room standards.
- Experience in team handling, training, and daily operations.
- Basic computer knowledge and ability to use hotel software, checklists, WhatsApp, email, and reports.
Skills & Competencies
- Strong eye for detail
- High standards of cleanliness and hygiene
- Team leadership and people management
- Guest-first mindset
- Problem-solving attitude
- Ability to work under pressure
- Good communication skills in English, Hindi, and Marathi preferred
- Strong follow-up and coordination skills
- Honest, disciplined, and dependable
- Hands-on approach; willing to step in when required
- Ownership mindset and commitment to continuous improvement
Ideal Candidate Profile
The ideal Assistant Housekeeping Manager is someone who treats every room like a promise to the guest. They notice small details, lead by example, respect their team, and understand that housekeeping is not just about cleaning rooms but about creating comfort, trust, and memorable stays.
They should be proud of building a team where room attendants and housekeeping staff feel valued, trained, and motivated to grow professionally within Centro.
Working Conditions
- Rotational shifts, including weekends and holidays.
- Standing, walking, bending, and moving across floors for extended periods.
- Hands-on involvement in inspections, room checks, and operational support.
- May be required to assist during high occupancy, VIP arrivals, events, or staffing shortages.
Compensation
As per industry standards and candidate experience. Growth opportunities available within SARC Hospitality as the brand expands.
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