The Heriytage Group
Website:
theheriytage.com
Job details:
We’re Hiring | Assistant General Manager – Hospitality
We are looking for an experienced and dynamic Assistant General Manager (AGM) to join our hospitality operations team.
The successful candidate will support the General Manager in managing daily operations, guest experience, team performance, revenue, cost control, and overall service standards.
Assistant General Manager (AGM) – Hospitality
Location: Solapur
Employment Type: Full-Time
Experience: 5–10 years
Department: Operations
Reporting To: General Manager / Director of Operations
About the Role
We are looking for an experienced and dynamic Assistant General Manager (AGM) to support the overall management and operations of our hospitality property.
The AGM will be responsible for ensuring smooth day-to-day operations, maintaining high service standards, driving guest satisfaction, managing teams, controlling operational costs, and supporting revenue and business growth.
The ideal candidate should have strong leadership, communication, operational, and people-management skills, with a passion for delivering excellent guest experiences.
Key Responsibilities
1. Overall Operations
- Assist the General Manager in managing day-to-day hotel/hospitality operations.
- Ensure smooth coordination between all operational departments.
- Monitor operational standards, policies, procedures, and service quality.
- Conduct regular operational reviews and identify areas for improvement.
- Ensure compliance with company policies and applicable statutory requirements.
2. Guest Experience
- Maintain high standards of guest service and satisfaction.
- Personally handle important guest interactions and service recovery situations.
- Monitor guest feedback, reviews, complaints, and suggestions.
- Develop initiatives to improve guest experience and retention.
3. Team Management
- Lead, motivate, coach, and develop department heads and operational teams.
- Assist in recruitment, training, performance evaluation, and workforce planning.
- Promote teamwork, discipline, professionalism, and a positive workplace culture.
- Conduct regular team meetings and performance reviews.
4. Revenue & Business Performance
- Support the General Manager in achieving revenue and profitability targets.
- Monitor occupancy, ADR, RevPAR, F&B revenue, and other relevant KPIs.
- Coordinate with Sales & Marketing teams to support business development.
- Identify opportunities to increase revenue and improve operational efficiency.
5. Financial & Cost Control
- Monitor departmental budgets and operating expenses.
- Control manpower, food, beverage, inventory, and other operational costs.
- Support budgeting, forecasting, and financial reporting.
- Ensure proper controls over purchasing, inventory, and wastage.
6. Food & Beverage Operations
- Oversee F&B operations where applicable.
- Ensure food quality, service standards, hygiene, and guest satisfaction.
- Coordinate with the Executive Chef and F&B team on operational performance.
- Monitor F&B costs, inventory, wastage, and profitability.
7. Housekeeping & Front Office
- Ensure coordination between Front Office, Housekeeping, Maintenance, Security, and other departments.
- Monitor room readiness, cleanliness, maintenance issues, and service standards.
- Ensure efficient check-in, check-out, room allocation, and guest request handling.
8. Safety, Hygiene & Compliance
- Ensure compliance with health, safety, fire, food safety, and statutory requirements.
- Conduct regular safety and operational inspections.
- Ensure proper emergency procedures and staff awareness.
- Maintain required licenses, records, and documentation.
9. Vendor & Stakeholder Management
- Coordinate with suppliers, contractors, vendors, and external partners.
- Monitor service quality and commercial performance of vendors.
- Support negotiations and procurement activities as required.
10. Reporting
- Prepare and review daily, weekly, and monthly operational reports.
- Track key performance indicators and departmental targets.
- Present operational updates and improvement plans to senior management.
Click on Apply to know more.
