JLL
Website:
co.jll
Job details:
Assistant Manager – Soft Services
Department: Facilities Management
Reporting To: Facility Manager
Work Schedule: 6 days
Location: Hinjewadi, Pune (Client Site)
Position Overview
The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence. The role requires effective coordination of service partners, team supervision, and adherence to JLL and client standards across all soft services functions.
Key Responsibilities
Operations Management
- Oversee housekeeping, pest control, distribution desk, courier management, and event support.
- Implement and monitor Standard Operating Procedures (SOPs).
- Conduct facility inspections, audits, and service improvement initiatives.
- Coordinate with hard services for integrated facility operations.
- Support space management, office moves, and workplace readiness.
Team Leadership
- Lead Facility Executives and support staff.
- Conduct performance reviews, coaching, and training.
- Manage staffing, scheduling, and resource allocation.
- Promote a culture of continuous improvement and service excellence.
Vendor & Contract Management
- Manage service partners, SLAs, contract compliance, and performance evaluations.
- Oversee procurement, invoice processing, and budget adherence.
- Drive cost‑optimization initiatives and vendor improvement plans.
Specialized Services
- Manage wellness, recreation, landscaping, food and beverage coordination, and inventory control.
- Maintain soft‑services assets, stock records, and monthly financial accruals.
- Prepare performance reports, dashboards, and KPI documentation.
Qualifications
- Graduate degree in Hotel Management / Hospitality Management (mandatory)
- Minimum 6+ years in soft services operations within corporate facilities, hospitality, or commercial real estate.
- Proven experience in vendor management, client interaction, and team leadership.
- Experience managing multiple service streams simultaneously.
- Exposure to large‑scale client environments preferred.
Skills & Competencies
- Strong leadership, communication, and stakeholder‑management skills.
- Proficiency in MS Office and facility management software; experience with CAFM preferred.
- Strong analytical, problem‑solving, and reporting capabilities.
- Financial acumen with experience in budgeting and cost control.
- Knowledge of sustainability and green building practices.
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