Hyatt
Website:
hyatt.com
Job details:
Company Description Hyatt Regency Chennai is a centrally located, modern 5-star business hotel with 325 contemporary rooms, close to key business districts, IT corridors, the US consulate, and the metro, and within convenient reach of Chennai International Airport. The hotel is known for its extensive collection of artwork created by renowned contemporary Indian artists, offering a distinctive visual and cultural experience. Guests can enjoy diverse dining options, including Spice Haat for traditional Indian gastronomy, Focaccia for Italian cuisine, Stix for Chinese specialties, and 365 A.S. lounge bar for relaxed socializing. With approximately 20,000 square feet of banqueting space, the hotel hosts a range of corporate and social events, providing a dynamic environment for hospitality professionals.
Role Description The Assistant Executive Housekeeper is responsible for supporting the overall management and supervision of the housekeeping department in this full-time, on-site role based in Chennai. Daily responsibilities include overseeing room and public area cleaning standards, coordinating with laundry operations, and ensuring guest areas are maintained to brand and safety standards. The role involves scheduling and guiding housekeeping team members, conducting inspections, managing inventory of linens and supplies, and assisting with departmental reports. The Assistant Executive Housekeeper also collaborates with other hotel departments to address guest requests, resolve service issues promptly, and contribute to training and performance development for the housekeeping team.
Qualifications
- Strong organization skills, including the ability to manage schedules, inventories, and housekeeping operations efficiently.
- Effective communication and customer service skills to interact professionally with guests and colleagues and handle requests or concerns.
- Practical experience and knowledge of laundry processes, linen care, and coordination between housekeeping and laundry services.
- Experience in training, mentoring, and supervising housekeeping team members to maintain consistent service and quality standards.
- Previous experience in housekeeping supervision or a similar role in a hotel or resort environment, preferably in upscale or luxury properties.
- Strong attention to detail, familiarity with hygiene and safety standards, and ability to conduct thorough room and area inspections.
- Ability to work flexible hours, including weekends and holidays, based on hotel operational needs.
- Diploma or degree in Hotel Management or a related field is preferred; equivalent experience in hospitality operations will be considered.
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