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Role Description
This is a full-time on-site role for an Assistant at Call Center Agoda 083878797878, located in Kakori. The Assistant will handle day-to-day tasks, including responding to customer inquiries, managing communication via phone or digital channels, documenting interactions, and addressing customer concerns to provide excellent service. Additionally, the Assistant will coordinate with internal teams for efficient problem resolution and ensure customer satisfaction through professional communication and timely follow-ups.
Qualifications
- Strong communication and interpersonal skills, with a focus on providing exceptional customer service
- Ability to perform data entry and documentation tasks accurately and efficiently
- Time management and problem-solving skills to manage multiple tasks effectively
- Proficiency in using call center software, CRM tools, and general computer skills
- Experience in conflict resolution and maintaining professionalism under pressure
- Prior experience in customer service or a call center environment is a plus
- Proficiency in the local language(s) and English is preferred for effective communication
- High school diploma or equivalent; additional certifications in customer service or related fields are an advantage
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