Allegion
Website:
allegion.com
Job details:
JOB DETAILS:
Job Title: IT Senior Analyst – Hardware Asset Management
Job Location: Bangalore, India
SUMMARY:
The Senior Analyst – Hardware Asset Management (HAM) will drive end-to-end lifecycle management, governance, and optimization of IT hardware assets across Allegion globally.This role also acts as a central control point for enforcing an inventory-first strategy, standardizing workflows via ServiceNow, and optimizing cross-location asset utilization.
The position partners with IT, ITSM, Procurement, Finance, and Field Services teams to improve asset visibility, reduce costs, and enhance ITAM maturity. This Role will be reporting to Global IT Asset Manager.
DUTIES AND RESPONSIBILITIES:
- 1. Process Governance, Architecture & Continuous Improvement Continuously assess existing ITAM and procurement processes to identify gaps, inefficiencies, and control weaknesses based on best practices & industry standards
- Proactively design, architect, and implement new processes, workflows, and controls to improve operational effectiveness and scalability in ITAM
- Lead process reviews and governance discussions to ensure ongoing optimization and adherence
- Establish and maintain documentation for all processes, workflows, and control mechanisms
- Identify opportunities for automation and tool optimization (especially within ServiceNow)
- 2. IT Asset Lifecycle Management Manage full lifecycle of IT hardware assets (procure → deploy → maintain → retire/dispose)
- Ensure asset data accuracy and integrity in CMDB/AMDB & Updates in AMDB / CMDB
- Govern asset refresh cycles, lease returns, and disposal activities
- 3. Procurement Governance & Control Inventory Optimization & Redeployment Develop Centralized Purchasing Process & Act as central point of control for EUC device procurement
- Review and validate all purchase requests before order placement
- Enforce inventory-first allocation before approving new purchases
- Support/execute ordering via approved vendor portals
- Validate global and local inventory before procurement approvals
- Identify surplus hardware and drive redeployment across locations
- Enable and coordinate cross-site asset transfers
- Reduce excess and aging inventory
- 4. Tooling & Workflow Management Administer and optimize ServiceNow ITAM/HAM and catalog workflows
- Manage procurement request lifecycle via ServiceNow
- Leverage discovery tools (SCCM, JAMF) for reconciliation
- Drive automation and integration across IT systems
- 5. Data, Reporting & Analytics Develop, Execute, & Analyze ITAM Reports, ex:
- Asset inventory levels
- Purchase trends
- Utilization and redeployment metrics, etc.
- Deliver insights to improve cost efficiency and asset usage
- Publish reports (aging assets, renewals, lifecycle status, procurement trends, etc)
- 6. Financial & Vendor Coordination Review vendor invoices and resolve discrepancies
- Support contract renewals, lease tracking, and vendor discussions
- Partner with Management for cost optimization and standardization
- Participates in key asset decisions and negotiations with vendors and asset maintenance renewals
- 7. Stakeholder Management Collaborate with:
- Field Services Globally
- Site IT Leaders
- Procurement and HAM teams
- Finance Team, etc
- Act as SME for HAM and procurement governance processes
- Drive adherence through continuous stakeholder engagement
- 8. Collaboration Provides support in all aspects of ITAM as needed - which includes, but not limited to, hardware, Software, services, vendor management, etc.
- Performs other related duties and projects as business needs require at direction of management
TECHNICAL EXPERTISE:
- Bachelor’s degree in Information Systems and Technology,
- Information Technology Infrastructure Library (ITIL) certification (v3 / v4), required.
- 8~10 years of relevant IT asset management operations experience must
- Service Now Experience Must (ITAM/HAM + Catalog workflows) & Should be Proficient in Excel & Analytics
- Previous experience of reviewing and interpreting IT contracts, service level agreements, and right to use validation.
- Knowledge of Microsoft SCCM, CMDB, JAMF will be added advantage
PROFESSIONAL ATTRIBUTES:
- Strong process design and optimization mindset
- Ability to identify gaps and translate them into scalable solutions
- Experience driving cross-functional alignment for process changes
- Continuous improvement mindset with focus on automation and standardization
- Comfortable in a fast-paced/dynamic environment.
- Self-directed and motivated; able to resolve issues/suggest solutions with minimal guidance.
- Strong written and verbal communication skills, including senior level presentation experience
- Exposure working with global teams in a global setup
Click on Apply to know more.