About the role
The Service Delivery Manager at Aspire Lifestyles is responsible for leading, coordinating, and driving the fulfillment of customer requests and services to the highest quality standards, with a focus on delivering exceptional experiences to all service users. The role ensures the seamless delivery of white-glove service to affluent and high-net-worth clients globally. Managing day-to-day operations, people, customer interactions, and systems to meet KPIs and service levels is crucial. Success in this role requires the ability to operate in a fast-paced environment, adapt to evolving customer needs, and collaborate closely with management teams, peers, and functional heads across Sales, Finance, and Partnerships. Key client segments include private banking, wealth management, credit card issuers, insurance organizations, telecommunications, automotive, airline, hospitality, and premium retail industries.
About the company
Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.
This job is sourced from a job board