Quality Assurance Specialist

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Job Summary

Under direction of the Department Manager, the Quality Assurance Specialist, performs audits of the essential functions of the processing department position, which includes but is not limited to servicing the needs of clients and making changes to existing accounts. Quality Assurance Specialist also prepares and performs audits on broker policy files. All audits are completed in specified formats and provided to the department supervisor for review and distribution.

Essential Duties And Responsibilities

• Audit producers and processors;
• Compose business correspondence for supervisors, managers and professionals; this includes responding to Department of Insurance complaints and drafting specialized letters to our insureds;
• Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if processes were managed accurately;
• Audit policy cancellation requests within company guidelines;
• Organize and work with detailed office records, maintaining files and/or logs of various projects;
• Audit processes for new business insurance policies, renewals, endorsements, and claims;
• Process, prepare, and submit business or government forms;
• Review and verify data, such as age, name, address on insurance applications and policies;
• Transcribe data to worksheets and enter data into computer for use in preparing documents and present audit results;
• Maintaining communication with Supervisor on progress of ongoing tasks and/ or projects;
• Anticipate project needs, discern work priorities, and meet deadlines;
• Maintain that sensitive information regarding employees and the Company is kept confidential;
• Provide back up when requested for other business needs
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier and Aspire General Insurance Services policies, procedures, and work rules;
• Prompt and regular attendance;
• Other duties as assigned.
  
  

Requirements

SKILL AND EDUCATIONAL REQUIREMENTS:

• Experience in the property and casualty insurance industry required;
• Experience in related field and responsibilities required;
• Strong administrative qualities in back end processing;
• Advanced proficiency in MS Excel;
• High School diploma or GED required and college degree preferred;
• A clear understanding of insurance industry practices, standards and terminology;
• Ability to set priorities and perform multiple tasks;
• Ability to solve practical problems; deal with concrete variables in situations; and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Familiar with Microsoft Office;
• Ability to use Internet and adapt to new software programs and changes in technology;
• Ability to negotiate;
• Ability to adapt to a paperless environment.
  
  

Inter-relationship Component

• Ability to develop excellent working relationships with Staff, Clients and Insurance Partners;
• Ability to Communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere;
• Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information;
• Able to represent the Company in a professional manner and contribute to the Corporate Image;
• Able to consistently provide excellent client service;
• Ability to manage multiple projects and work assignments from a variety of staff.
  
  

Working Conditions

• This is a non-exempt position which complies with alternative work schedule when applicable;
• This position may require mandatory overtime as deemed appropriate by management;
• The office is that of a highly technical company supporting a paperless environment;
• Travel may be required;
• Vision abilities to work at close range and with small print;
• Physical efforts required include, but may not be limited to, repetitive small motor activity, grasping, ability to sit for extended periods of time; up to 6-8 hours per day, verbally communicating detailed and important information to others quickly and accurately.
  
  

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

• Dependent on plan selected