Business Operations Analyst

Business Operations Analyst to join our dynamic team supporting the U.S. Department of Homeland Security. This role is ideal for someone who enjoys solving ambiguous problems, supporting leadership, and acting as a central coordinator across multiple stakeholders.

• Develop and maintain leadership-facing reports.
• Create data visualizations and/or strategic communication products.
• Manage a high-volume inbox that receives complex and often undefined requests.
• Support stakeholder engagement activities.
• Play a key role in driving the automation of the inbox triage process by partnering with the Automation Shared Service, including gathering and documenting requirements to inform automation design.

 

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems Management, or related field
• 2-5 years of experience working with business application systems

 

Other Job Specific Skills

• Thrives in a fast-paced, evolving environment and demonstrates a proactive, solutions-oriented mindset.
• Values adaptability, relationship building, and continuous learning.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
• Strong presentation skills and executive presence
• Excellent business writing and summarization abilities
• Ability to create data visualizations and/or strategic communication materials
• Ability to process and distill complex information into actionable insights
• Quantitative and qualitative research skills
• Strong organizational skills and comfort operating in ambiguous environments
• Ability to manage multiple concurrent requests and maintain clear tracking

Provides IT and healthcare services to government agencies.