EXECUTIVE N - SERVICES

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function. Main Responsibilities: · Monitoring daily updates of all activities on the Paint Assist app. · Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA). · Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives · Prompt updation of records of the new joinees/exits at a CA/SA level to SSE · In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring. · Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning. · Approving business entries into the application post appropriate checks & validation. Other responsibilities: · Undertake regular trainings for faster adoption of updated features of the business app · Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs.