Call Centre Executive / Lead Conversion Specialist

Position
We are looking for a dynamic and result-oriented Call Centre Executive who will be responsible for managing incoming leads, counselling prospective patients/customers, follow-ups, and driving conversions to generate revenue for the organisation.

Candidates with a background in BDS/BHMS/BAMS will be preferred due to their understanding of patient communication and treatment counselling.

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Manage and nurture leads generated through digital campaigns, website enquiries, WhatsApp, and other sources.
• Counsel prospective patients/customers regarding treatments, services, procedures, and appointments.
• Ensure timely follow-ups and maintain strong conversion ratios.
• Coordinate with doctors, operations, and front desk teams for seamless appointment scheduling.
• Maintain lead data, call records, and conversion reports in CRM/software.
• Build trust and maintain excellent patient/customer relationships.
• Achieve monthly revenue and conversion targets.
• Identify opportunities for upselling relevant treatments/services.
• Ensure high levels of customer satisfaction and retention.

Qualifications

• 1 - 5 years experience.
• Minimum Bachelors degree. BDS / BHMS / BAMS preferred.
• Experience in call centre, patient counselling, healthcare sales, or lead conversion roles will be an added advantage.
• Excellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Basic understanding of CRM and lead management systems.

Specialized cardiac hospital providing advanced heart care and surgery.