Customer Service Manager

A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: - Motivating a team and monitoring performance - Coordinate responses to complaints - Ensure good practice and highest level of service across the board -Working with clients to resolve complaints - Reporting on repairs and ensuring KPI's are met