IT Support Engineer

Apr 03, 2025 - Ashby is hiring a remote IT Support Engineer. 💸 Salary: competitive salary and equity. 📍Location: USA, Canada, Colombia. I am Frank, Head of Security & IT at Ashby, and I'm looking for our first dedicated IT hire to join Ashby. I started my career racking and running Linux servers, firewalls, and switches in data centers. I then switched to Corporate IT, where I helped several companies scale (e.g., Credit Karma, Lattice). I typically came in as the first hire and set up processes and teams. A couple of years ago, I decided to use the security knowledge I gained in Corporate IT and focus on Information Security for the remainder of my career. After I joined Ashby, I implemented some tools and processes on the IT side that helped Ashby scale and its employees work more efficiently. Now, I am looking for the first dedicated IT hire to join Ashby, be the primary contact for all things IT, and continue the build-out of our IT function. There will be some user-facing support as well as work in the backend systems we use (e.g., Okta). I will still be around to help and provide guidance if asked, but I'll trust you to take care of IT independently. I think it's important to reassess processes and tools as a company grows constantly: what worked with 100 people and one hire a week does not work anymore with a company of 400 people and five new hires every week. Therefore, I am looking for a person who sets a high bar for their work and the work of others, is responsive, and considers the long-term effects and challenges when addressing a problem.

Ashby