High Touch Customer Success Manager - EMEA

Hi, I'm Casey, and I'm the Head of High Touch Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market and enterprise segments. We've been growing rapidly, and today our broader team includes 11 Customer Success Managers, 3 Onboarding Specialists, and 3 Contract Managers across the US and EMEA. I'm thrilled to be hiring our next CSM in EMEA as we continue expanding globally. As an early member of our Customer Success team, you will help us establish our High Touch Customer Success function in Europe. In this role, you'll onboard, train, and support the adoption of Ashby with a wide range of customers based throughout the region. You will shape how we serve customers ranging from high growth startups to public companies. Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already working with thousands of amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft.