Customer Service Specialist

Are you passionate about putting your customers first? My client, a highly respected automotive company, is looking to recruit a Customer Service Specialist who shares their passion. They provide a range of financial solutions designed around the changing needs of customers and are leading the way with innovation. As a Customer Service Specialist, you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints. As a Customer Service Specialist, you will also be driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching. Customer Service Specialist Operational Duties You will support the team by being the key subject matter expert within Customer Operations. Assist in all operational duties within the contact centre including inbound calls. You ll actively take part in creating a customer centric culture and future proof the team to serve customer needs. You will act as a point of escalation to support the customer s demands and needs. You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with guidance and case handling rules. You will identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills.

My client, a highly respected automotive company, is looking to recruit a Customer Service Specialist who shares their passion. They provide a range of financial solutions designed around the changing needs of customers and are leading the way with innovation.