Customer Service Representative

The Customer Service Representative provides high-quality, best-in-class service to the non-VIP customers of ASCAP's General Licensing team. The Customer Service Representative ensures that customers stay in compliance with the terms and conditions of various license agreements (25-30+) by overcoming objections, reselling the benefits of the ASCAP blanket license, and resolving low-level delinquencies. They answer account and billing questions, settle disputes, and provide timely and accurate information regarding both payment and reporting terms (in writing and via telephone) while maintaining a pleasant demeanor throughout every interaction. The Customer Service Representative adheres to our service level expectation of a "One Call Resolution," which involves meeting a customers' needs in a single interaction that takes place within a 24-48 hour response window.

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world's most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars.