Customer Success Specialist Lead
Arting Digital
- Salary
- ₹8.0 - 14.0 LPA
- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
About the role
Position: Customer Success Specialist Lead
Location: Noida, Sector 136
Notice Period: 0–10 Days
Working Mode: On-Site
Skills Required
- Customer Success
- SaaS Support
- Implementation
- Client Onboarding
- Account Management
- SaaS Platforms
- Product Support
- Stakeholder Management
Key Responsibilities
- Client engagement & support
- End-to-end onboarding & implementation
- Requirement gathering & solution setup
- Product demos & user training
- Incident & escalation management (SLA-based)
- Cross-team coordination (Engineering, Product, QA)
- API integration & data mapping support
- Troubleshooting technical issues
- Customer health monitoring & risk identification
- Process improvement & automation
- Documentation & SOP maintenance
- Customer retention, renewal & upsell support
About Arting Digital
Provides software development and digital transformation IT services.
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