Player Support Specialist

About us

Artificial Core is a developer and publisher of Corepunk.

Corepunk is one of the most anticipated MMO RPG's right now. Our motto - Good enough is not enough.

Official Announcement Trailer

Corepunk Gameplay: Professions

"The Corepunk Update We've All Been Waiting For"

Headquartered in Amsterdam with locations in Kyiv and Athens, we're collaborating with studios and talent all over the world.

Corepunk Team

About the job

We are looking for a Player Support Specialist to help organize player support.

Developing MMO games is very challenging. In our view it is as much rewarding. We want to find someone who shares our passion for challenge and excellence to enjoy this path together.

Responsibilities

• Support users through incoming chats
• Identify the reasons for players' inquiries
• Analyse user problems and find solutions
• Ensure all communications align with the company's brand guidelines and values
• Monitor and analyse support metrics to measure the effectiveness of support programs and adjust strategies accordingly
• Collaborate with the development team to provide feedback on common issues and identify areas for improvement

Requirements

• Fluent English speaker with excellent written and verbal communication skills
• Prior work experience in the gaming industry is required
• Great organizational skills, attention to detail, responsibility, and consideration for others
• Optimism, creativity, friendliness, and the ability to work under stress

Will be a plus

• Technical knowledge and education are a plus
• Proven experience in technical support is a plus
• Significant experience as a player in online projects is a plus

Benefits

• You'll play a key role in delivering a highly anticipated new IP MMO RPG for millions of players.
• Flexible schedule
• Remote work
• 28 days of annual leave (including 12 paid public holidays, 16 bonus days, and 2 additional days for corporate events)

We’d be happy to see you with us 😉