Technical Support 3

Posting title: Technical Support 3 Detroit MI Interviews: Interviews will be held onsite at 3062 W Grand Blvd, Detroit, MI, 48202. Candidates must be available for an in-person interview. Duration: 1 year with extension likely Position location: 3062 W Grand Blvd, Detroit, MI, 48202. Please note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202. Local candidates only. Clear and concise communication skills required. Top Skills & Years of Experience Required: - Minimum of 3+ years of IT experience is required - Minimum of 3+ years of customer service experience is required. - Please See Full Job Description Attached for full list of requirements. Required Skills Minimum 3+ years of IT experience Minimum 3+ years of customer service experience Preferred Skills Associate's degree or higher General Summary of Function/Purpose of Position This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. What are the essential duties of this position? Communicate effectively, both orally and in writing, with users, unit staff and Managers Maintain a broad system knowledge, knowledge of computer related equipment, and end user software Analyze operational problems Investigate alternative solutions and potential risk Initiate corrective action Record and report status Teach and assist other staff and users Project management Server support Telecommunications support Database systems support Enforce security standards What is the function of the work area and how does this position fit into that function? Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

Michael Arrington, founder and co-editor of Tech Crunch once famously said that 'The best startups generally come from somebody needing to scratch an itch'. Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term. In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time. Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: "If you could design a firm to meet your needs, what would it look like?" The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates. At a most basic level, we have stated our mission in a promise to our clients and our associates: "Unmatchable growing excellence." This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors. In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.