Manager of Customer Care
arketa
- Salary
- $80k - $135k
- Experience
- 3+ yrs
- Location
- United States
- Job type
- Full-time
Required skills
- Intercom
- Notion
- Slack
- Google Suite
About the role
3+ years managing individual contributors in CX/support/contact-center; fluency with CX metrics (TFR, TRES, ASA, CSAT); experience hiring, coaching, retaining frontline support talent; comfort with omni-channel queue; strong written communication; familiarity with Intercom, Notion, Slack, Google Suite.
About arketa
Arketa provides an online platform for fitness instructors to host classes.
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