Business Operations Analyst (PHOENIX, AZ, US, 85021)

Arizona Public Service - APS

Experience: 2+ yrs
Location: Phoenix, Arizona, United States
Job type: Full-time

Required skills

Microsoft Excel
Microsoft Access
Microsoft Word
Databases
Reporting tools

About the role

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

This role helps keep APS operations running smoothly by strengthening the business systems, data, and processes that teams rely on every day. By analyzing information, improving reporting, and partnering across departments, this position helps APS make smarter, faster decisions and continuously improve how work gets done. The impact shows up in more reliable operations, better use of technology, and stronger outcomes for the customers and communities APS serves.

What Your Day Would Be Like

Partnering with operations, IT, and other teams to improve business systems, processes, and reporting
Turning data into clear insights through dashboards, reports, and analytics that support better decisions
Helping plan and support business projects, from defining scope to measuring results
Identifying opportunities where technology can improve efficiency and effectiveness
Documenting and standardizing processes to ensure consistency and data integrity
Serving as a go‑between for the business and IT on smaller system enhancements and process improvements

Who We’re Looking For

Experience supporting business operations through systems, reporting, analytics, or process improvement
A solid understanding of how business processes and technology work together
Strong analytical skills and comfort working with data, reports, and metrics
The ability to collaborate across teams and communicate clearly with both technical and non‑technical partners
An organized, detail‑oriented approach with the ability to manage multiple priorities
Curiosity and a continuous‑improvement mindset aligned with APS’s service‑focused culture

Minimum Requirements

BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
And an additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
Ability to identify process improvement opportunities and tie functional needs to technology solutions.
Some project/team experience and ability to prioritize work.
Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
Experience participating in projects and identifying and resolving issues is preferred.
Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
Basic knowledge of emerging practices and technologies used within the area.
Demonstrated communication skills, both verbal and written.
Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Major Accountabilities

1) With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems

2) Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) With general direction, participates in the analysis and recommendation of new business processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write routine to complex requirements based on business needs.

4) Works within areas of responsibility on process improvement initiatives and gap identification. Analyzes work process design, workflow, and technology solutions to streamline, automate, or improve processes.

5) With broad direction, participates in the development of effective business cases using sound cost/benefit analysis.

6) Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.

7) Participates in project team assignments as a subject matter expert. May coordinate activities within the functional business areas. Participates in business needs analysis, planning, implementation, and communication to work process.

8) Maintains documentation of processes, guidelines, tools, and training aids required to support business unit.

9) May monitor and track business goals, activities, performance monitoring, and issues related to assigned unit to keep management apprised of business unit activities.\\

10) Actively seeks knowledge and understanding of business/technical environment, priorities, procedures, and processes. Keeps apprised of current and emerging trends for business unit. \

11) Conducts research, performs data analysis, and reports findings through formal presentations.

12) May be responsible for managing access and security for business unit systems, including associated documentation. Responsible for ensuring appropriate data security controls, process, and system documentation.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
Working from a home office requires adequate technology and an appropriate ergonomic set up.
Role types are subject to change based on business need.

About Arizona Public Service - APS

Provides electric utility services to customers throughout Arizona.

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