About the role
ARIVE is a high-growth software startup that is redefining digital mortgage originations by building the industry's first Wholesale Originations Marketplace, which connects independent loan originators, industry-leading lenders, borrowers, referral partners, credit providers, and property and settlement service providers into one seamless loan origination platform.
ARIVE is seeking an intelligent, well-spoken, and ambitious Product / Customer Support Analyst to provide top tier frontline support to our customers by investigating, troubleshooting and resolving customer issues across multiple channels (email, social media, web, phone and/or chat). You will be part of our diverse team of problem solvers and play a critical role in ensuring accelerated adoption of ARIVE's world-class originations platform. Working here means you get to do work that creates a meaningful, sustainable impact surrounded by the very best people.
You will be a primary and initial support resource for ARIVE clients and users of the ARIVE software, assisting users with general use questions, troubleshooting, feature education, feature requests, and similar. This is primarily a remote position and candidates must be located in the US.
About the company
ARIVE is a high-growth software startup that is redefining digital mortgage originations by building the industry's first Wholesale Originations Marketplace, which connects independent loan originators, industry-leading lenders, borrowers, referral partners, credit providers, and property and settlement service providers into one seamless loan origination platform.
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