Senior Project Manager (Remote)

The role of a Senior Project Manager is a client-facing project management position with responsibility for client engagement and retention. The Senior Project Manager is responsible for the successful delivery of localization and other language services related projects. The Senior Project Manager is responsible for implementing process improvements set up by management in view to increase the profitability of clients. In your role as Senior Project Manager (Remote), you are responsible for: Project management · Successfully deliver projects to assigned clients, within quality, profitability and schedule targets. · Liaise with the delivery team to support the successful execution of project management tasks · Create project plans and take responsibility for the costs of all project tasks from the quotation stage through to project completion. · Identify and define the full scope of a project from the perspective of tasks and revenue. · Monitor of project budgets and ensure timely issuance of invoices. · Maintain healthy project margins and remain cognizant of project costs and margins. · Take responsibility for the costs of all project tasks from the quotation stage through to project completion. · Manage and monitor time, workflow, budget, quality, KPIs. · Closely monitor vendor costs to ensure project profit targets are achieved. · Provide quotes using quoting guidelines. · Ensure project risks are analyzed, and a mitigation plan is in place. · Ensure that your projects are delivered within the agreed deadline by planning and monitoring your projects and assessing risk to put contingencies in place where necessary. · Identify gaps and/or project inefficiencies along with definition and execution of corrective course of action. · Assign and monitor team members' work along with performance evaluation. · Lead internal/external meetings including but not limited to regular production sync ups, report outs, quarterly business reviews, post-mortems, etc. · Create and maintain project/process documentation. · Terminology management – follow the agreed processes, ensure the correct creation, management, and archiving of terminology for all relevant projects. · Work with a sense of urgency, agility, flexibility, and with a will-do attitude. · Other duties as may reasonably be requested from time to time. Client management · Take the appropriate steps to ensure client satisfaction and repeat business. · Proactively develop client relationships by learning about clients' industry, identify client needs, and continuous improvement opportunities by sharing expertise and knowledge to exceed client expectations and grow the business in cooperation with the commercial team. · Maintain healthy relationships with clients along with timely report-outs and communication. · Serve as a point of contact for clients along with providing input on corrective action plans, and informing the Program Manager. · Keep clients informed of progress and projects issues as appropriate. · Work closely with your direct manager / commercial team to identify further streams of revenue. · Follow the agreed process when onboarding new clients. · Suggest new client onboarding process improvements. · Be responsible for making use of all available technology to maximize efficiency on client accounts. People management · Anticipate and communicate resource needs. · Be responsible for completing the onboarding process for any new employee that joins your team. · Be responsible for assessing the skills and knowledge of your team members and identifying any areas for training. · Be responsible for setting and monitoring KPIs and objectives for your team members. · Coach and mentor delivery team members ensuring they are professionally developing their skills and knowledge and learning client- or project-specific requirements. · Carry out regular 1:1 meetings with team members as well as ad hoc, monthly, quarterly, and project and employee development meetings as required. · Be responsible for carrying out the appraisal process for each of your team members. Processes · Understand the company's processes and procedures. · Proactively contribute to the improvement of systems and procedures by identifying issues and proposing solutions. · Proactively identify opportunities for continuous process, workflow, and margin improvements for individual projects, clients, and the Operations teams. · Create tools and checklists and participate in the testing of new technology solutions to improve project management processes and tools. · When the need arises, be responsible for carrying out training to either your colleagues, clients, or vendors for any technology or process you are asking them to use for the benefit of your projects. Quality · Make sure that the quality of deliverables is in line with or above the clients' expectations by monitoring the quality of work done. · Liaise with quality team to develop program quality strategies. · Deal with any client complaints (investigating the issues and suggest corrective and preventive actions) appropriately and in line with the complaint procedure.