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Company Description Booma Motors is a next-generation electric vehicle solutions provider leading India’s transition to sustainable mobility. The company designs and delivers efficient, eco-friendly, and affordable electric two-wheelers tailored for urban commuters, delivery professionals, and fleet operators. With a strong focus on innovation, performance, and reliability, Booma Motors combines cutting-edge technology with low operational costs and zero emissions. In addition to manufacturing EVs, the company offers customizable fleet solutions, rental services, and integrated support for last-mile delivery and logistics. Headquartered in Coimbatore, Booma Motors is committed to building a cleaner, smarter, and more sustainable future for mobility in India.
Role Description The Area Service Manager role at Booma Motors is a full-time, on-site position based in Coimbatore. This role is responsible for overseeing service operations across an assigned area, ensuring high-quality after-sales support for electric two-wheelers and fleet customers. The Area Service Manager coordinates and supervises service centers, manages service teams, and monitors key performance metrics such as turnaround times, customer satisfaction, and cost efficiency. Day-to-day activities include planning and scheduling maintenance, handling escalated customer issues, implementing service standards, and ensuring compliance with safety and quality procedures. The role also involves training service staff, collaborating with sales and operations teams, and providing feedback to product and engineering teams to improve vehicle performance and service processes.
Qualifications
- Candidates should possess strong service operations and team management skills, including experience in supervising technicians, managing service centers, and optimizing workflows.
- Candidates should possess customer service and relationship management skills, with the ability to handle escalations, communicate clearly, and maintain high levels of customer satisfaction.
- Candidates should possess technical knowledge of automotive or electric vehicle systems, including diagnostics, preventive maintenance, and basic understanding of EV components.
- Candidates should possess planning, coordination, and problem-solving skills, with the ability to analyze data, manage budgets, and drive continuous improvement in service performance.
- Candidates should possess proficiency in using digital tools for service management, such as CRM systems, maintenance scheduling software, and reporting tools.
- Relevant qualifications include a diploma or degree in Mechanical, Electrical, Automotive Engineering, or a related field, along with prior experience in automotive, EV, or mobility service management.
- Additional beneficial qualities include familiarity with fleet operations, knowledge of safety and regulatory standards, a focus on sustainability, and the ability to work collaboratively with cross-functional teams.
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