Website:
idfcfirst.bank.in
Job details:
Job Requirements
About the Role
The Area Debt Manager is responsible for managing a team and coordinating operational recovery activities for the credit portfolio in the assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice on managing delinquencies. The role bearer holds end-to-end collection responsibility for the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with a direct impact on the financial institution's budget planning.
Key Responsibilities
Primary Responsibilities
- Handle collections for specific products within the assigned area.
- Responsible for hiring and building strong team of Debt Managers
- Ensure collection efficiency and manage the cost of collections.
- Track and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Review account allocations and set collection targets by bucket for agencies and in-house teams.
- Follow up regularly with defaulting customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.
- Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and monitor performance daily.
- Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies and DCTs and evaluate them regularly.
- Collaborate with the legal team to ensure legal action is taken on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics or strategies for timely collections.
Secondary Responsibilities
- Attract and retain best-in-class talent for key roles within the reporting structure.
What We Are Looking For
Education
- Graduate – Any discipline
- Postgraduate – Any discipline.
Experience
- Minimum of 4 years of experience in collections.
Skills and Attributes
- Strong leadership and team management skills.
- Excellent understanding of collection processes and legal guidelines.
- Ability to analyze delinquency trends and implement effective recovery strategies.
- Effective communication and relationship-building skills.
- Proficiency in monitoring performance metrics and driving productivity.
- Capability to collaborate with legal and business teams for issue resolution.
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