Happiest Minds Technologies
Website:
happiestminds.com
Job details:
Roles And Responsibilities For SOW
- esponsible for the maintenance, configuration, monitoring and reliable operation of all network and security devices and any other assigned responsibilities
- Install, upgrade and manage all related network components and monitor accordingly
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and
resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing
new or upgrades of IT infrastructure
- Perform system?s backup operations and implement appropriate processes for data protection,
disaster recovery, and failover procedures
- Monitor and test Infrastructure performance and provide performance statistics and reports
- Administer and maintain end user accounts, permissions, and access rights
- Assist helpdesk support efforts, making sure all Network, Security and Telephony
equipment problems are resolved in a timely manner with limited disruptions
- Maintain a high level of system support and client satisfaction to end-users at all times.
- Self-train and self-educate to better support the technology FLEETPRIDE uses to support operations locally and at the branches. Assist or train others on the systems and features.
- Provide timely attention to all Service Desk requests. Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed Does their best to resolve the issue if able. Re-allocates and/or escalates requests as appropriate.
- Performs daily ticket maintenance and management. Follows up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed.
- Works with 3rd party systems and hardware providers to diagnose and address issues.
- Plan, prepare, and coordinate maintenance windows for updates, upgrades and patches.
- Maintain, clean, repair, upgrade and replace hardware as needed, process RMAs and ensure technology availability is at a maximum.
- Pay special attention to time sensitive business requests and makes smart decisions to ensure minimal user/customer impact for their regular workday.
- Makes pragmatic recommendations on system and process enhancements.
- Ensures configurations, system features and site information are appropriately documented, especially for the branches.
- Establish and maintain a thorough knowledge of the organization and technology standards.
- Responsible for communicating, promoting and adhering to IT standards.
- Assists with controlling hardware, software and telephone inventory.
Network Security
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