Operations Director - APAC

WHO WE ARE

Arches is Asia’s premier expert network, connecting leading consulting, investment firms and Fortune 500 companies with the expertise they need to make informed decisions. We currently have offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh.

Since 2019, we’ve grown to 170+ professionals across Asia (and aiming to double our operation in 2025), secured $6M in funding, and built a network of 158,000+ experts serving the world’s most prestigious firms.

Learn more about us: Arches on LinkedIn

EXPANSION & OPPORTUNITY

In 2025, we’re continuing to grow by opening new offices in Asia such as Seoul, while also looking to serve our US client base and establish our Americas presence. As the Expert Network Services industry expands from $3B in 2024 to $6B by 2028, we’re doubling down to capture this growth.

Join us as Operations Director and lead our next chapter in a high-potential market while working with the world’s most influential decision-makers.

ROLE OVERVIEW

Arches is seeking a dynamic Operations Director to accelerate the growth of our Expert Matching Services. As a key driver of our regional success, you will lead strategic initiatives to grow our business, enhance organizational capabilities, and foster leadership excellence across APAC (China, Indonesia, Vietnam, Singapore, etc.). You will be accountable for the region’s P&L and will play a pivotal role in scaling our operations and impact.

WHAT YOU’LL DO

Drive Growth & Create Value

Account Expansion & Strategic Growth

• Act as a strategic partner to account managers, guiding cross-functional efforts to meet and exceed regional revenue targets within the budget.
• Identify high-potential opportunities to deepen client relationships and expand service offerings.
• Collaborate with sales, marketing, and delivery teams to craft and execute tailored account growth strategies.
• Leverage data and key performance indicators to monitor account health and optimize engagement plans.

Center of Excellence

• Lead regional expert matching operations, ensuring excellence in delivery, quality, and client satisfaction.
• Drive cross-functional alignment to improve project efficiency and ensure outcomes align with client goals.
• Establish best practices and lead continuous improvement initiatives that increase team productivity and operational scale.

Enhance Leadership & Organizational Effectiveness

Corporate Development & People Leadership

• Champion talent acquisition and leadership development across the region—interview, hire, and onboard top talent.
• Approve compensation budgets and workforce planning in alignment with business goals.
• Take initiative in training programs that strengthen capabilities across all levels of the organization, with a focus on manager-level leadership growth.
• Implement KPI systems, policy frameworks, and performance management processes that support sustainable growth.
• Drive cost-effective operations through proactive cost management and strategic resource allocation.

Culture & Change Leadership

• Promote a culture of performance, collaboration, and innovation.
• Be a change agent—propose and lead initiatives that transform how we operate and create impact across the organization.
• Stay current on market trends, best practices, and competitor movements to ensure strategic agility and long-term value creation.

WHAT WE NEED:

A strategic leader who thrives in fast-paced, cross-cultural environments and is passionate about creating meaningful business impact. The ideal candidate will bring a strong track record of driving growth, building high-performing teams, and shaping organizational success.

• 5+ years of leadership experience in the expert network or professional services industry, with proven P&L responsibility.
• Demonstrated success in driving client growth and delivering impactful solutions in consulting, client relationship management, or strategic advisory roles.
• Proven ability to lead, inspire, and scale cross-functional teams of 50+ members across diverse nationalities and cultures in the APAC region.
• Exceptional communication and stakeholder management skills, with the ability to influence and build trust at the executive level.
• Strong analytical and strategic thinking skills, with a data-informed, outcome-oriented mindset.
• Deep understanding of the Asian business landscape, especially in consulting, investment, and knowledge services sectors.
• Bachelor's degree or higher in business, economics, finance, or a related field.
• Fluency in English is required; proficiency in an additional Asian language is highly valued.

WHAT WE OFFER:

At Arches, we believe in clear communication about your benefits, actively improving with your feedback, and providing accessible HR support.

Here Are Some Of What To Expect:

Salary & Allowances

• Compensation & Benefits
• Competitive salary with performance reviews annually.
• Quarterly performance bonuses.
• 13th-month salary.
• Paid Leave – 16 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
• Insurance – Private medical insurance (including dental)
• Relocation Support – Provision of flight to Vietnam, VISA & work permits, and accommodation.
• Self-learning budget – Up to $2000 per year.

Career Growth

• Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
• Build a high-caliber network – This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.

Engagement

• We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.)
• Flexible work arrangements.

WHY JOIN ARCHES:

• Be part of a rapidly growing company at the forefront of the expert network industry.
• Collaborate with a diverse and talented team of professionals passionate about delivering exceptional client value.
• Enjoy a flexible and supportive work environment that encourages continuous learning and development.
• Make a meaningful impact on the success of our clients and the growth of our business.

Ready to shape the future of expert matching services? Apply today and let's explore how your expertise can drive our mutual success.