Archdiocese of Los Angeles

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Cemetery Arrangement Counselor - Holy Cross Cemetery (Culver City)

Min Experience

2 years

Location

Culver City, California, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Location: Holy Cross Cemetery - Culver City 
Status: Non- Exempt, Full Time 
 
POSITION SUMMARY
 
Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.
 
ESSENTIAL FUNCTIONS
 
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
 
  • Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
  • Understanding of Liturgy Planning.
  • Assists patrons with at-need cemetery arrangements, works with parishes and mortuaries in assisting patrons.
  • Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies.
  • Flexibility to assist between cemeteries as business needs dictate.
  • May assist with answering mail regarding locations, genealogy and business matters.
  • Assists patrons with questions and concerns or refers to cemetery management for resolution.
  • Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.
  • Completes affidavit of heirs and/or release of interest forms as needed.
  • May be required to interpret and/or translate for families in Spanish, as needed.
  • Prepares invoices for management approval.
  • Prepares interment right authorization and forwards to patrons.
  • Verifies grave set-up, updates property inventory.
  • Follows up with work orders making notations in the system.
  • Performs other duties as assigned.

About the company

Manages Catholic parishes, schools, and cemeteries in Southern California.

Skills

AS/400