D&T Analyst - Sprinklr

Purpose of the Job Conduct a thorough analysis of the Marketing and Commercial teams' requirements and objectives. Identify gaps in the current Sprinklr configuration and assess opportunities for enhancement. Leverage best practices recommended by Sprinklr and industry standards to design and implement new capabilities. Utilize native Sprinklr capabilities to the fullest extent possible to minimize customization and ensure long-term sustainability. Identify relevant APIs provided by Sprinklr for data ingestion and extraction. Implement secure and efficient data transfer mechanisms using API authentication and encryption methods. Conduct thorough testing to ensure data integrity and consistency throughout the integration process. Implement regular maintenance tasks such as software updates, database optimizations, and system health checks. Provide timely support to end-users and address any inquiries or issues related to Sprinklr functionality. Collaborate with internal IT teams or external vendors to troubleshoot and resolve technical issues that may arise. Document standard operating procedures and best practices for maintaining and supporting the Sprinklr platform. Job Description Customer: Understand the needs and requirements of the Marketing and Commercial teams in utilizing Sprinklr. Communicate effectively with stakeholders to gather feedback and ensure Sprinklr configurations meet user expectations. Provide training and support to end-users to maximize their proficiency with Sprinklr tools. Project: Plan and execute Sprinklr configuration projects to enable new capabilities aligned with business objectives. Collaborate with cross-functional teams (such as IT, Marketing, and Commercial) to ensure seamless integration of Sprinklr with other systems and tools. Monitor project timelines, budgets, and resources to ensure timely delivery of Sprinklr enhancements. Operations: Oversee the day-to-day operations of Sprinklr, including system administration, configuration updates, and troubleshooting. Develop and maintain standardized processes and documentation for Sprinklr configuration management. Implement best practices for data management, security, and compliance within the Sprinklr platform. Financial Result: Manage the budget allocated for Sprinklr configuration projects, ensuring cost-effective solutions are implemented.