CureIndia - Medical Value Travel Platform
Website:
cureindia.com
Job details:
Company Description CureIndia is a medical value travel platform that connects international patients with JCI and NABH accredited hospitals across India. The organization provides curated information on leading doctors and hospitals for a wide range of medical conditions to help patients make informed treatment decisions. Over the years, CureIndia has supported hundreds of individuals from regions including Africa, the Middle East, CIS countries, Russia, and Europe in accessing quality healthcare in India. The team consists of dedicated healthcare facilitators who have built a robust medical tourism infrastructure. CureIndia focuses on making international medical travel seamless, safe, and efficient for patients worldwide.
Role Description The Arabic Patient Counselor (Medical Travel) will support Arabic-speaking patients throughout their medical journey, from initial inquiry to post-treatment follow-up. This full-time, on-site role based in Gurugram involves responding to patient queries, explaining treatment options, and coordinating with hospitals and medical professionals to schedule consultations and procedures. The counselor will assist with travel arrangements, including transportation, accommodation, and documentation, ensuring a smooth and reassuring experience for patients and their families. Daily responsibilities include maintaining accurate patient records, managing communications across email, phone, and messaging platforms, and collaborating with internal teams to deliver high-quality service. The role requires a strong focus on customer satisfaction, cultural sensitivity, and clear, empathetic communication in both Arabic and English.
Qualifications
- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Excellent Communication abilities in Arabic and English, with clear, empathetic, and culturally aware interaction.
- Experience with Travel Arrangements, including booking transportation, accommodation, and related services.
- Background in Travel Agency operations or medical travel coordination is highly desirable.
- Prior experience in healthcare facilitation, patient counseling, or medical tourism is an advantage.
- Ability to work on-site in Gurugram, manage multiple cases simultaneously, and handle sensitive information with confidentiality.
- Proficiency with basic office software and communication tools; familiarity with CRM or patient management systems is a plus.
- Relevant diploma or degree in hospitality, healthcare management, social work, or a related field preferred.
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