Shalini Recruitments
Website:
shalinirecruitments.com
Job details:
Hiring – AR collections Level 1
Department: Finance Shared Services / Global Business Services (FSS/GBS)
Reports To: Team Leader / Associate Manager
Location: Mumbai (Remote)
One to two years experience preferred
Key Responsibilities
1. Key Attributes
· Advanced Excel skills and ERP understanding with ability to learn new systems quickly. (Oracle, QuickBooks, sage etc)
· Accurate handling of cash applications and strong attention to detail
· Clear communication and professional work ethic
· Process improvement mindset with focus on meeting SLAs
· Proactive approach and strong collaboration with clients and internal teams
2. Indicative Process Responsibilities
· Apply Customer payments accurately to invoices in ERP system
· Monitor and reconcile customer accounts to ensure correctness
· Respond to customer queries regarding payments and account status
· Prepare and share AR aging with finance and management
· Support month-end closing with AR-related entries and reports
· Coordinate with sales and operation teams to resolve billing disputes
3. Overall
· Coordinating with external clients and internal stakeholders via email to resolve the issues
· Adhere to Month End Closer/Year End Closer timelines
· Explore for continuous process improvements and share best practices across teams
· Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis
Key Performance Indicators (KPIs)
· SLA & KPI achievement across AP/AR/RTR/Payroll
· Month-end close accuracy & timeliness
· Productivity and cost-per-transaction metrics
· Compliance & audit scores
· Error rate / rework levels
· Stakeholder satisfaction (CSAT/NPS)
· Attrition, engagement & people metrics
· Continuous improvement savings and automation outcomes
Qualifications & Experience
Education
· Graduates from Commerce Discipline
Experience
· 1 to 3 Years
Type of Work Experience
· Has worked in BPO industry in the AR program
· Good interpersonal skills and team player
· Strong communication skills (verbal and written, strong command of English language
· Understanding of accounting concepts and principles
· Target oriented with strong focus on meeting SLA Commitments
· Eye for detail and accuracy
· Flexible with work shift
Click on Apply to know more.