Avnet
Website:
avnet.com
Job details:
Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Job Summary:-
Responsible for managing the collection of outstanding debts from customers. They also maintain records of all collection activities and transactions, and report on their performance and progress.
Principal Responsibilities: -
- Monitoring customer accounts to identify overdue payments.
- Preparing and sending overdue statements to customers on emails.
- Contacting/Calling customers for overdue payments.
- Identifying and resolving customer issues.
- Doing account reconciliations.
- Getting payment advice, sharing cash application details, sharing collections details to the
- Cash application team.
- Ensuring that Customer accounts are clean. (Cleaning of old transactions).
- Maintaining customer contact details.
- Updating the payment follow up details in excel on a daily basis and sharing with in house team.
- Keeping record of the pending Credit notes
- AR reviews with branches. Discussing on the issues, payment updates/commitments
- Discussing the issues with inhouse team to get it resolved.
- Sharing the missing invoices/credit notes with customers.
- Co-ordinating with lawyer for sending legal notices.
- Blocking the overdue accounts which is above 90 days.
- Sending warning letters.
- Digitally signing the invoices/credit notes and sending to customers for all branches (Specific Customers).
- Uploading DSC invoices/credit notes on Customer Portal for all branches (Specific customers).
- Minor amendments to the invoices on request (using PDF editor).
- Balance confirmations.
Job Level Specifications
- Excellent communication and negotiation skills
- Ability to work under pressure and meet deadlines.
- Proficiency in using excel.
Work Experience
- Minimum 2 years' experience in collections, customer service.
Education And Certification(s)
- Bachelor's degree in finance, accounting, or related field.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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