Atean Healthcare Solutions
Website:
ateanhealthcare.com
Job details:
Company Description Atean Healthcare Solutions is a cost-effective provider of medical coding and medical billing services, supporting healthcare organizations with accurate and efficient revenue cycle management. The company focuses on delivering reliable billing solutions that help clients streamline operations and reduce administrative overheads. By combining domain expertise with process-driven workflows, Atean Healthcare Solutions aims to improve claim accuracy and turnaround time. The organization values professionalism, compliance, and quality in all aspects of its service delivery, offering a stable environment for team members to grow in the healthcare business process outsourcing sector.
Role Description The AR Caller – International Voice Process role is a full-time on-site position based in Chennai. The role involves making outbound calls to insurance companies and other stakeholders to follow up on medical claims, resolve denials, and clarify outstanding balances. The AR Caller is responsible for reviewing claim status, documenting call outcomes, updating billing systems, and ensuring timely follow-up based on set work queues and priorities. Daily activities include analyzing accounts receivable reports, identifying issues impacting reimbursement, and coordinating with internal teams to support claim resolution. The role also requires clear communication in English, adherence to process guidelines, and meeting performance targets related to productivity and quality.
Qualifications
- Strong communication skills in English, including clear spoken communication for international voice processes and professional email writing.
- Basic knowledge of medical billing or healthcare revenue cycle, including familiarity with insurance claims, denials, and accounts receivable workflows (training or prior experience in RCM is an advantage).
- knowledge in using computers and office software, including data entry, working with spreadsheets
- Willingness to work in night shifts as required by the process.
- Minimum educational qualification: bachelor’s degree in any discipline; prior BPO or calling experience is beneficial.
- Demonstrated professionalism, reliability, and a customer-oriented approach when interacting with external stakeholders.
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