Healthcare IT Support Specialist II

Location: This is a remote position open to candidates based in Atlanta, GA; Austin, TX; Burlington, VT; or Tallahassee, FL .

Reports to: Director, Support Services

Salary range: $80,000 - $100,000

Who We Are

At Aptarro , we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.

✔Agile Mindset – We adapt and pivot with purpose.

✔ Relentless Resourcefulness – We find solutions, no matter the challenge.

✔ Raise Your Hand – We step up, own it, and contribute.

✔ Only What Matters – We simplify and focus on what drives impact.

✔ We Do Hard Things Together – We solve tough problems as a team.

We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.

We help our customers make right easy—every day.

What You’ll Do

Role

As a Healthcare IT Support Specialist II, you’ll be on the front line supporting our healthcare customers, ensuring they can rely on our technology to deliver the best possible care. You’ll troubleshoot issues, guide clients through solutions, and help shape how our platform supports critical healthcare operations. In this role, you will:

• Diagnose, document, and resolve customer-reported issues with efficiency and care
• Translate technical solutions into clear, practical guidance for non-technical users
• Configure and customize rules within the RCxRules platform to meet client needs
• Collaborate with the Implementation team to ensure smooth project transitions to Support
• Conduct product testing to improve functionality and performance
• Create and deliver engaging client training and educational content
• Provide a stellar customer experience by acting as a trusted advisor and problem solver
  
  

What You Bring

We’re Looking For a Strong Problem-solver And Customer Advocate Who Thrives In a Healthcare IT Environment. The Right Candidate Will Bring

• 3–5 years of IT Support experience (healthcare industry experience preferred) OR a degree in Computer Science (or equivalent)
• Hands-on experience writing and troubleshooting SQL statements
• Knowledge of healthcare data exchange standards, including HL7, EDI, and claim submissions
• Understanding of medical billing practices and standards (ICD-10, ANSI 5010, CPT/HCPCS) strongly preferred
• Strong customer service orientation with excellent communication skills (written and verbal)
• Proven technical troubleshooting and problem-solving skills
• Proficiency with Microsoft Office tools (Word, Excel, Outlook)

At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.