Uber
Website:
uber.com
Job details:
About The Role
The
Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across all
Integrated Risk Management (IRM) modules (Policy & Compliance Management, Issue Management, Risk Management, Third Party Risk Management, Audit Management)
, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices.
We are seeking a
ServiceNow Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging
Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber's broader technical ecosystem.
- What the Candidate Will Do ----
- Manage and maintain ServiceNow IRM modules: Issue Management, Policy and Compliance Management, TPRM, Audit Management.
- Oversee IRM module operations, ensuring efficient entity creation and managing the risk assessment, Creating and Managing advanced Indicators in compliance management, Risk identification workflow, Issue remediation flow, Vendor risk assessment.
- Platform Development: Design, develop, and customize ServiceNow applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs
- Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
- Now Assist & Automation: Integrate and configure Now Assist features - including AI-assisted workflows, chat summarization, and virtual agent enhancements.
- Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency
- Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
- Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
- Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
- Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.
Basic Qualifications
- 6+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
- Proven extensive hands-on relevant experience of 4+ years in ServiceNow IRM (Integrated Risk Management) including Policy & Compliance Management, Issue Management, Risk Management, Third Party Risk Management and Audit Management.
- Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)
- Hands-on experience with Now Assist technologies - generative AI workflows and skill kits on the Now Platform.
- Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required
- Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
- Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
Preferred Qualifications
- Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely
- Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
- Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
- Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences
Click on Apply to know more.