UPS
Website:
ups.com
Job details:
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Job Summary
This position influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies. He/She assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs. This position assists in defining the direction for projects and solution architecture. This position plans and champions the execution of broad initiatives aimed at delivering value to internal and external stakeholders. He/She leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels. This position is involved throughout the project life cycle with emphasis on the initiation, feasibility, and analysis phases.
Responsibilities
- Influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies.
- Assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs.
- Assists in defining the direction for projects and solution architecture.
- Supports I.T. leadership by planning and championing the execution of broad initiatives aimed at delivering value to internal and external stakeholders.
- Leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels.
- Supports project life cycle with emphasis on the initiation, feasibility, and analysis phases.
Qualifications
Expertise in development and maintenance of
- Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors
- Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues
- Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules
- Automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
- Using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
- Experience with data updates / data migration using Data Loader and other Salesforce tools
- Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs,
oath and Single Sign-On
- Strong experience with Salesforce Governor limits .
Preferred Skills
- Train and support end users on Salesforce functionality
- Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment
using ANT, Flosum or other industry leading tools
- Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies
- Salesforce Certification: Admin, Platform Developer 1
Employee Type
Permanent
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