Accenture
Website:
accenture.com
Job details:
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide timely and effective service desk voice support.
- Maintain a high level of client satisfaction through excellent communication.
- Troubleshoot and resolve technical issues efficiently.
- Document all support interactions and solutions accurately.
- Collaborate with team members to enhance overall service delivery.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of ITIL framework.
- Experience in incident management and problem resolution.
- Knowledge of remote desktop tools and ticketing systems.
Additional Information
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Jaipur office.
- A 15 years full-time education is required.
Click on Apply to know more.