Accenture
Website:
accenture.com
Job details:
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 12 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design and implement effective resolutions, contributing to overall client satisfaction and system performance.
Roles & Responsibilities
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training sessions for team members to enhance their skills and knowledge.
- Monitor team performance metrics and implement strategies for improvement.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong understanding of incident management processes and best practices.
- Experience with ticketing systems and service management tools.
- Ability to analyze and resolve technical issues efficiently.
- Excellent communication and interpersonal skills to interact with clients and team members.
Additional Information
- The candidate should have minimum 12 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
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