Accenture
Website:
accenture.com
Job details:
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to develop effective solutions, fostering a reliable and efficient support environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client satisfaction.
- Document and share knowledge to support team learning and continuous improvement.
- Assist junior team members in understanding complex issues and developing problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong analytical skills to diagnose and resolve network-related issues effectively.
- Ability to manage and monitor network infrastructure to ensure optimal performance.
- Experience in troubleshooting and maintaining enterprise-level network systems.
- Excellent communication skills to interact with clients and internal teams clearly and professionally.
- Capability to adapt to evolving technologies and apply best practices in network operations.
Additional Information:
- The candidate should have minimum 3 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
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