Accenture
Website:
accenture.com
Job details:
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Automation
Good to have skills : Ansible on Microsoft Azure, DevOps
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your communication skills to convey technical information clearly and effectively, while also collaborating with team members to enhance service quality and client satisfaction. Your role will be pivotal in maintaining the integrity of our world-class systems and ensuring that client issues are resolved promptly and efficiently.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Engage with clients to gather detailed information about their issues and provide timely resolutions.
- Collaborate with cross-functional teams to enhance system performance and reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Automation.
- Good To Have Skills: Experience with DevOps, Ansible on Microsoft Azure.
- Strong understanding of cloud infrastructure management and automation tools.
- Experience in scripting languages to automate tasks and improve efficiency.
- Familiarity with monitoring tools to ensure system health and performance.
Additional Information:
- The candidate should have minimum 3 years of experience in Infrastructure Automation.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
, 15 years full time education
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